Refund policy

Returns and refunds

We have a 14-day return policy. You have 14 calendar days from the date you receive your order to tell us that you wish to cancel your purchase. After notifying us, you have a further 14 calendar days to return the item.

To start a return, please contact us at sales@gnosticfrog.co.uk. We will provide instructions for returning your order. Please contact us before sending an item back so that we can identify and process your return correctly.

Returned items should be unused and handled only as reasonably necessary to inspect them. They should be securely packaged to prevent damage during return delivery. Where handling beyond what is reasonably necessary has reduced an item’s value, we may make an appropriate deduction from the refund as permitted by law.

Return postage costs

If you change your mind, no longer want the item or accidentally ordered the wrong product, you are responsible for arranging and paying the return postage. We recommend using a tracked service and retaining proof of postage.

If your item arrives faulty or damaged, is not as described, or we have sent you the wrong product, please contact us before returning it. Gnostic Frog will arrange the return or reimburse reasonable return postage costs where applicable.

Your statutory rights are not affected.

Refunds

Once we receive the returned item—or receive satisfactory evidence that it has been sent—we will process the refund within 14 days. Refunds will be made to the original payment method.

For eligible cancellations, we will refund the product price and the cost of our standard outbound delivery service. Additional amounts paid for an enhanced or express delivery option are not refundable beyond the cost of standard delivery.

Exchanges

We do not currently process direct exchanges. The quickest way to obtain another item is to return your original purchase and, once your return has been accepted, place a separate order for the new item.